loonyblog.

The genius is in out.

Last night, in a fit of unbridled stupidity, I dropped my iBook. In doing so, I bent the power plug, but when I used pliers to get it back into shape, it didn't work. This meant that I had either killed the internal power plug, or I needed a new A/C adapter. I prayed it was the latter of the two, but figured I'd take it by my local Apple Store to see what was wrong with it.

So today I did just that. I walked on in, walked up the stairs to the Genius Bar, and saw...a really, really, really long queue to meet with an Apple-branded genius. I asked about making an appointment (as I was told one would be mandatory), and was told that the earliest I could make one would be tomorrow. Here, go ahead and check the queue at my local Apple Store. Fun, isn't it?

Well, I decided it wasn't really worth coming all the way back in tomorrow, so I did what any self-respecting New Yorker who knows squat about Apple computers: I went to Tekserve. I've used Tekserve a few times before, and just as they've been in the past, service was fast and friendly. I was in and out of there in a half-hour, and I wasn't charged for the time there, as it turned out that it was just the A/C adapter that needed to be replaced. Phew.

I wonder how much business Tekserve gets from fed up Apple Store customers. The Genius Bar is great in theory, but in practice it just doesn't work. It should be a Genius Room for high-traffic locations like the SoHo store, as five guys behind a bar just won't cut it on the weekends. In any event, I'm just happy my iBook is okay. The thought of traveling without it would give me nightmares for months to come.

Posted by jason at November 27, 2004 03:53 PM | TrackBack | Read more: Apple , Geek Culture , NYC